[VIDEO] How to approach someone who messed up on you
Okay, you’ve done it. You’ve hired a team member. Maybe they’re an employee, or maybe they are a contractor, or maybe you’re a client of theirs, for instance when you hire a Virtual Assistant. However you’ve done, you’ve got someone. Then, inevitably, it happens. They mess up. In a big way. There’s a reframe that […]
Beyond Just Getting Administrative Help
The last three years or so have been a rough, steep learning curve for me. And I’m not just talking about parenting twins (they turn three in November.) About four or five years ago things were going very smoothly here at Heart of Business. I had a virtual assistant, Susan, the same one we have […]
Losing a Team Member: Big Changes
This is a little lengthy, because the story it tells is not a sound-bite, although it has rich learnings about business and truth. It also is a bit of a confessional, of my own mistakes and learnings. The Short Story Version Kate resigned. We went into emotional turmoil. Big insights and learnings. We’re reconfiguring Opening […]
The Two Hiring Help Freakouts That Stop Momentum
Updated 4/14/21 Ugh! I’m ready to pull my hair out, except it’s too short to grab. And I’m not the only one, because my assistant is just about ready to grab my hair and pull it out, too. That’s why I keep it short. Normally Kate [Note: Kate worked for us for a few years […]
The Myth of Being Successfully Solo in Business
I want to riff off of the post I put up the end of April, How Productivity Contributes to Global Warming and Debt. The issue, as I was talking about then, was capacity. And yet, there’s an awful lot of things to get done in business. There’s a breakneck pace that many new solo business […]