Entries Tagged as 'Infrastructure & Systems'

Canceling and Giving Back All of Their Money

October 12th, 2009 by Mark · 20 Comments

If I have a trigger in my personality, it’s around integrity. I mean, most human beings have a thing about integrity and being honest, which is why I don’t worry about having generous refund policies and such, but I really get triggered.
Triggered as in watching and squirming when in one of those silly comedies where [...]

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Tags: Infrastructure & Systems · Spiritual Connection

Introductions… and Is It Worth Selling?

September 22nd, 2009 by Mark · 8 Comments

We have two newish members on our team. I say “newish” because they have both been around for awhile and I’ve been awkwardly remiss in not introducing them to you sooner.
The first is Trisha Cupra, who I’ve known for years, despite our being on opposite sides of the world. If you’ve been around for a [...]

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Tags: 3 Journeys of Marketing · Business Relationships · Infrastructure & Systems · Sales & Conversion

Monday Heart Stuff #2

September 14th, 2009 by Mark · 4 Comments

Aha! It’s the second week of this Monday Heart Stuff, so maybe it will be a tradition after all. What with an extreme delay over re-launching The Business Oasis, as well as several other smaller projects that have been sliding, I’ve been feeling like a bit of a boo-hickey in terms of consistency. So getting [...]

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Tags: 3 Journeys of Marketing · Infrastructure & Systems · Round-Up

Return of the Zombies: Finding Heart in Systems

September 8th, 2009 by Mark · 2 Comments

From time to time on this blog I take a stand against the rush, rush, rush of always needing to make everything new. What that means is that this week I want to bring your attention to an article I wrote three years ago.
Because of the nature of life, if you’ve been around for three [...]

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Tags: Infrastructure & Systems

How to Handle Getting Slammed By Clients

July 28th, 2009 by Mark · 27 Comments

There you are, putting your heart and soul into your work. Loving it, getting great feedback from folks, basically on top of the world.
And then, thawang! Upside the head. Someone lets you know that, ahem, you suck eggs. That what you do sucks eggs. That something just didn’t work for them, and they are upset [...]

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Tags: Infrastructure & Systems · Mistakes

How a Bigger Small Business Avoids Overwhelm

July 9th, 2009 by Mark · 14 Comments

I have something to confess: Heart of Business is a bigger business. It’s still teeny-weeny compared to the Big Guys. Even an average “small” business, like my family’s business was, does a few million dollars a year.
However, when I think about where we were, actually I was, a few years back, that place many who [...]

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Tags: Business Relationships · Employees · Infrastructure & Systems · Leadership · Momentum · Wing Stretching

How to Avoid the Funeral After a Big Breakthrough

June 2nd, 2009 by Mark · 5 Comments

Okay, forget all this organic growth stuff. Let’s say you hit the big time and suddenly dozens, hundreds, even [...]

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Tags: Content Creation · Infrastructure & Systems · Momentum