So you read about some way to develop your business, or you take a class, or just have a great conversation with someone who knows what they’re talking about. Then you do something amazing: you actually try to implement what you’ve learned.
And it plops. Fails. Doesn’t look like it did in the cookbook. The waves [...]

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There you are, putting your heart and soul into your work. Loving it, getting great feedback from folks, basically on top of the world.
And then, thawang! Upside the head. Someone lets you know that, ahem, you suck eggs. That what you do sucks eggs. That something just didn’t work for them, and they are upset [...]

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Why do you make certain mistakes over and over again? No matter how hard you try to fix or control the situation, they seem beyond your control.
For instance, I was working with a client who has a number of staff working under him that he wanted to delegate to more efficiently. Despite his efforts, the [...]

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We made a big mistake yesterday. Actually, we made a second mistake recently, but one at a time.
The $155 Mistake
Kate and I were putting the finishing touches on the Heart of Money Homestudy promotion by doing the Right Price exercise. That’s where we use our hearts to land on what I call the “resonant” price [...]

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Throughout 2008, we had an interesting, uh, adventure in hiring, before we found our infrastructure queen, Kate Williams. Kate is blogging the Insider View, as previously self-employed and now working with us. I expect that she’s going to embarrass the crumb out of me. The intention, however, is to be as transparent in our [...]

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For much of 2008 we were on an adventure in hiring. Heart of Business had, sadly and wonderfully, outgrown our amazing virtual assistants and needed to hire someone as a real employee.
It was an expensive, painful, enlightening, and incredibly educational journey. My wife and I learned tons about ourselves, about the true needs of the [...]

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I was reading this post over at Copylicious, and I decided I was going to blog about my own bad customer service experience during our recent vacation at the coast. Bad, very bad customer service.
Here’s the set-up: we’ve been working hard for a long time, culminating with running the Path to Profitability Retreat as well [...]

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