Comments on: No Thank You

By: Two Little Words That Boost Customer Satisfaction—Instantly : : Womenwise Marketing

Wed, 01 Oct 2008 14:24:52 +0000

[...] secondary motive, or people will start to see through your efforts. Mark Silver has a great post on how thank-you cards can backfire. His advice: a discount or coupon is not a thank you. It’s a request to spend more money. [...]

By: Mark Silver

Mark Silver — Mon, 29 Sep 2008 11:41:28 +0000

@Tammy- That’s very cool. It’s surprising how few businesses really thank their customers effectively and from the heart. I know we haven’t always been very good at it, either, and it’s something I’d like to see us get better at.

By: Tammy

Tammy — Thu, 25 Sep 2008 22:07:31 +0000

I couldn’t think of anything right away, but I realized – I have gotten small thank you for your purchase gifts from several Etsy purchases. (www.etsy.com) My favorite was a tiny pair of earrings for me with the purchase of earrings for a friend!

By: Mark Silver

Mark Silver — Fri, 19 Sep 2008 22:29:54 +0000

@JoVE- I like those gifts- simply, not too expensive, and yet some thought went into them- a genuine gift. Nice.

By: JoVE

JoVE — Fri, 19 Sep 2008 21:20:24 +0000

I have received that kind of thank you from a few businesses and I don’t like it either. Our real estate agent gave us a subscription to a home decorating magazine. That seems like a good option — related to what he sold us but a genuine gift. I’ve also received things like sample packs of wool wash with yarn that I’ve bought online. Again, small and related.

By: Mark Silver

Mark Silver — Tue, 16 Sep 2008 02:43:40 +0000

@Char- nothing? Not even a thank you note? Hmmm… and your experience shows how powerful it would be if one did come your way.

By: char brooks

char brooks — Sat, 13 Sep 2008 19:56:30 +0000

Believe it or not, I cannot think of a single Thank You gift I’ve ever gotten. That being said, the closest thing I can think of is a beautiful heartfelt card from someone who I never expected a thank you from. That really touched my heart – it was one of those random acts of kindness from a fellow yoga teacher trainee.