Refunds, Cancellations and Completions
So many business owners end up in really difficult conversations with their clients on the Big Three: Refunds, Cancellations and Completions. Hurt feelings, strong emotions, broken client relationships… it can all be so painful. Often the pain is unnecessary. Here’s one thing I recommend doing to head off the pain. And no, it’s not having […]
The Struggle With Packaging Your Sessions
One of the recommendations we make to participants is to move from selling sessions one at a time to create “packages” so-to-speak. People’s reactions vary widely from, “Oh, I’ve thought about doing that” to “What? That’s insane! Why? How?” We’ve even been asked whether they have to package their sessions. Are we going to force […]
The Simplicity Key
Almost all business owners have parts of their business that come more easily to them, and other parts that are more challenging. This makes for a really uneven business. For many, they are really good at working with clients, and yet, for instance, marketing and sales eludes them. As human beings, we tend to lean […]
Gareth Higgins and the Seventh Story
A couple of weeks ago, I had a conversation with the peace activist and story teller Gareth Higgins who founded the Porch Magazine, and Movies and Meaning festival. He’s quite a guy; he has collaborated with Alice Walker, and is passionate about story telling as a way to create connection and peace in the world. […]